Explore operations

Operations you can step inside

Each operation combines an industry, a function and the systems it runs in. Only what fully works can be launched; the rest is shown so you can see where the studio is heading.

Simulation — synthetic data, not connected to your account

Fully simulatedNavigable, simulated records that change as the operation runs.
Context onlyRecorded as part of your stack, but not simulated.
Coming soonNot available yet. It can't be chosen until it works.

9 operations

Available nowSimulation
Payables and bank reconciliations
A 60-person advisory firm hands its accounts payable and bank reconciliations to OpsTeam, in a simulated Xero.
Industry
Professional services
Function and activities
Finance operations · Payables and bank reconciliations
Systems
XeroFully simulated
What you can do
- 16 fictional suppliers and 10 clients, with invoices arriving every business day
- Approvals over your limit, exceptions and weekly payment runs you authorise
- Daily bank matching, month-end reconciliation and your sign-off
- A fictional OpsTeam team of 5, a simulated quarter of 70 business days
Try the sample Configure your own
Coming soon
Payables and bank reconciliations on MYOB
The same managed payables and reconciliation service, run in a simulated MYOB.
Industry
Professional services
Function and activities
Finance operations · Payables and bank reconciliations
Systems
MYOBplanned
Planned to cover
- MYOB-style bills, bank feed and reconciliations
- The same approvals, exceptions and month end
Not launchable yet. It will only be offered once the simulation fully works.
Coming soon
Balance sheet reconciliations
Month-end account reconciliations prepared by OpsTeam and reviewed by your finance team.
Industry
Professional services
Function and activities
Finance operations · Balance sheet reconciliations
Systems
Xeroplanned
Planned to cover
- Prepayments, accruals and clearing accounts
- Preparer and reviewer sign-off
Not launchable yet. It will only be offered once the simulation fully works.
Coming soon
Payables with stock receiving
Supplier bills checked against purchase orders and receipts in a simulated Cin7, then entered in Xero.
Industry
Wholesale & distribution
Function and activities
Finance operations · Payables and bank reconciliations
Systems
Xeroplanned
Cin7planned
Planned to cover
- Three-way matching of bills, purchase orders and receipts
- Bank reconciliations and month end
Not launchable yet. It will only be offered once the simulation fully works.
Coming soon
Stock and purchase order exceptions
Receiving discrepancies investigated by OpsTeam, with their effect on supplier billing in Xero.
Industry
Wholesale & distribution
Function and activities
Supply & inventory · Stock and purchase order exceptions
Systems
Cin7planned
Xeroplanned
Planned to cover
- Short and over deliveries, wrong items and damaged stock
- Supplier credit requests and bill holds
Not launchable yet. It will only be offered once the simulation fully works.
Coming soon
Customer ticket management
Customer tickets triaged, answered and escalated by OpsTeam in a simulated HubSpot help desk.
Industry
Technology & services
Function and activities
Customer operations · Customer ticket management
Systems
HubSpotplanned
Planned to cover
- Triage, knowledge-based responses and escalations
- Decisions on refunds and exceptions for you
Not launchable yet. It will only be offered once the simulation fully works.
Coming soon
Service desk operations
Incidents and requests handled by OpsTeam in a simulated ServiceNow, with specialist handoffs.
Industry
Technology & services
Function and activities
Customer operations · Customer ticket management
Systems
ServiceNowplanned
Planned to cover
- Incident triage, assignment and resolution
- Service reporting from the same records
Not launchable yet. It will only be offered once the simulation fully works.
Coming soon
Order and returns enquiries
Customer enquiries about orders, deliveries and returns handled by OpsTeam in a simulated HubSpot.
Industry
Retail & eCommerce
Function and activities
Customer operations · Customer ticket management
Systems
HubSpotplanned
Planned to cover
- Where-is-my-order, returns and refund requests
- Refund approvals above your limit
Not launchable yet. It will only be offered once the simulation fully works.
Coming soon
CRM administration
Contact and deal records kept clean by OpsTeam, with duplicates and ownership questions sent to you.
Industry
Technology & services
Function and activities
Sales operations · CRM administration
Systems
HubSpotplanned
Planned to cover
- Duplicate merges, ownership and lifecycle stages
- Pipeline data checks before reporting
Not launchable yet. It will only be offered once the simulation fully works.

Systems in the studio

How each system takes part in payables and bank reconciliations today. Simulated systems are original, illustrative representations, not the vendors' products, and never connect to your accounts.

System	Kind	Capability
XeroBills, bank account, sales invoices and contacts.	Accounting	Fully simulated
MYOBAccounts, bills and bank.	Accounting	Coming soon
Cin7Stock, purchase orders and receiving.	Inventory	Context only
HubSpotContacts, deals and service tickets.	CRM	Context only
ServiceNowIncidents and requests.	Service management	Context only
OtherAnother system you use.	Anything else	Context only

Use other systems too?

When you configure your own operation, add the other systems you use. They're noted as context on your scenario, so OpsTeam sees your real stack without the studio pretending to simulate it.

Create your own operation

Payables and bank reconciliations

Payables and bank reconciliations on MYOB

Balance sheet reconciliations

Payables with stock receiving

Stock and purchase order exceptions

Customer ticket management

Service desk operations

Order and returns enquiries

CRM administration

Systems in the studio

Use other systems too?